Gained through our experience in process improvement, we have established a successful practice of assisting local government municipalities in improving responsiveness to their community and in reducing costs to serve.
The services that we offer include the following:
Our core offering is undertaking reviews of statutory planning to streamline the activity and offer speedier service to applicants.
A review of a process to establish the potential through enhancement for cost reduction, process streamlining and improvement, and improved customer service. This covers any service that a council provides including statutory planning, building regulation, local laws, animal management, environmental and community health, depot operations, permit applications, customer service and infrastructure services.
Our consultants have prepared numerous best value reports on various council services, both managing the process for a council or preparing individual reports for particular services.
As former academics, each of our practitioners has designed and run numerous short and long term courses in various aspects of process improvement. These have been run in-house for organisations – uniquely designed for the organisation – or as wider general courses/workshops in topics such as strategy development, process improvement and purchasing.
We have undertaken customer service reviews in both commercial and public sector organisations, and designed and conducted organisation specific customer service programs.
You may have sourced the best supplier, negotiated an effective deal and set up a sound contract, but do you control the expenditure against the contract: are providers billing correctly, over-billing, duplicate billing or working without correct authorisation?
Whether it is new markets, new products, greater top line revenue, lower costs, better margins, or improved customer service, supply chain capability impacts each and every one of these directly.Visit Page
We have established a successful practice of assisting local government municipalities in improving their service to their community and in reducing costs to serve.Visit Page
We are able to offer a range of services to assist your organisation to cope with the many personnel issues that arise from time to time, whether they relate to interpersonal conflict or critical incidents.Visit Page
Supply Chain Diagnostics
82 Newton St
Kensington VIC 3031
+61 417 667 450
+61 3 9376 8830
+61 3 9376 8840